Sunsets: User Reviews
This is the first negative review that I have ever written but the service or should I say lack of service that I received tonight was horrible. Made reservation for 7 pm and arrived 5 minutes early. Host said the wait would be 10-15 minutes so we sat at the overpriced bar and gladly waited. After 35 minutes we finally were told that our table would be ready in 10-15 minutes. After a total of 45 minutes we were taken to our table where the manager threw our menus and walked away before we were even at the table. The rest of the story is totally my fault because I should have just left at this point. Instead like idiots we sat and viewed the menu and noticed a lobster special that sounded good. So we sat....and sat...and sat some more. Thirty five minutes more....no waiter in sight. I found the manager and told him but he did nothing. Ten minutes later we grabbed a waiter who passed by and he apologized for no one serving us and took our drink order. Upon returning with our drinks we asked if we could order since we had been there for ove an hour and twenty minutes. All of us ordered the lobster special only to find out that the last lobsters had just been ordered by the adjoining table that had just been sat. It was now that I finally wised up and went to tell the manager of our displeasure. He offered a very lame "I'm sorry" so I asked to see the owner who I had seen when we first arrived. The manager returned from the kitchen without the owner because he said "he had no time for me". My only advice to anyone reading this is simple....don't be the fool that I was, just don't go! In today's economy, customer service is a necessity and Sunset's has none. I dine out 3-4 times a week and have never seen such a poorly run restaurant. Lastly, I left one star simply because ZERO STARS was not an option.
The following scores represent the average rating submitted by 5 users:
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